At UPBrand, we’re crushing the limitations of typical client and agency relationships. Because without the burdens of tired assumptions and presumed constraints, we’re free to invent. And that’s when the magic happens. Here’s how we like to work with our partners.
We’re totally committed to flexibility in most areas, but moving targets are frustrating and expensive. Let’s outline goals and processes together and commit to them upfront, so we can all focus on what we do best. Oh, and please let us know how we’re doing along the way. That’s how we get better.
Being honest and sharing all the information builds trust and, frankly, healthier relationships. We like to think of ourselves as an extension of your team, so let’s break down some walls and treat each other like colleagues.
Start with the Problem
If you bring us the challenge, we can help you solve it. A relentless focus on solutions is one of our driving values. The more clear you can be about the challenge, the more productive we can be in helping you squash it.
No matter how much Discovery we do, we’re never going to know more about your business than you. Just like we’re experts at what we do. When you’ve got a big hairy problem, we definitely want to hear your ideas about how to solve it. AND we’d like to lend our expertise to help.
Assume Best Intent
Our goal is to help you reach yours. We don’t have a secret agenda to win or to sell you something. Of course, we want to be fairly compensated for our work, and we’re open to discussing those needs. But that doesn’t get in the way of us honoring our commitments to you and delivering the best possible work.
This business is full of crazy twists and turns, and the only way to navigate it is together. We prefer “partner” not “vendor” because we like to be in committed relationships, not transactions. We’ll be your biggest cheerleader when things are going well, and when they’re not? We’ll listen and adjust.